Congstar
Customer profile
Congstar is a wholly owned subsidiary of T-Mobile and one of the leading "no-frills" telecommunication companies in Germany.
Their customer base is around 6 million users with over 12 million subscriptions. The company's success is due to the combination of excellent network quality, reasonable prices, and flexible contract terms.
The wide range of services provided by Congstar includes mobile connectivity (pre-paid and post-paid tariffs) and home internet, including via LTE, as well as mobile phones & tablets.
The challenge
Congstar was launched with the goal of providing competitive mobile and broadband connectivity products with a focus on fully digital and personalized customer experience.
The challenge was to roll out a converged and single platform-based solution within the shortest possible timeframes, which addressed both the mobile and the fixed service offerings.
The solution
Single Platform BSS/OSS: Converged digital engagement solution for multi-play services.
Key focus was on enabling the complex and flexible Product Catalogue and the related Frontend and Provisioning capabilities.
The solution scope includes:
- Sales Enablement (Ecommerce & eShop)
- Revenue Management (Interfaces to Billing and Rating)
- Product Catalogue (Commercial and Technical Offering)
- Customer Management
- Customer Problem Management and Order Management
Platform configurability and the modern open, modular, and microservices-based architecture were the decisive criteria for the selection process.
Benefits
Fully digital and enhanced customer experience
Record time-to-market for new competitive service offering
Support growth of 100K new subscriptions per month upon launch
Cloud-native, open, modular, microservices-based architecture
Exceptional configurability and flexibility of the BSS/OSS platform
Agile delivery, business-driven, and transparent customer engagement
You might also be interested in
Our approach
Simpler by design
We reduce the stress, risk and complexity of enhancing your infrastructure with a more simple approach. Work directly with our engineers on your uniquely customized platform and get everything you need from our single, complete suite – it’s all designed to reduce friction and deliver results.
Our approachTotal integration
You’ll work directly with the engineers responsible for your project. One team, one mission, no unnecessary layers of communication.
Get there first
Our streamlined process allows you to get to market at speed and with confidence, as well as reducing operating costs.
Tailored to you
Our only measure of success is your satisfaction. Every project is completely customized to meet the needs of your business, and we work closely with you to get the right results.